Refund Policy

Effective Date: [Insert Date]

1. Overview

At HaitianBrew S-Corp, we aim to provide a seamless shopping experience. Since we operate as a multi-vendor marketplace, each seller sets their own refund and return policies. Please review the vendor’s policy before making a purchase.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:
✅ The item received is damaged, defective, or incorrect.
✅ The order never arrived.
✅ The vendor has an approved return policy allowing refunds.

Refunds are NOT issued for:
❌ Digital/downloadable products after they’ve been accessed.
❌ Items marked as “Final Sale” or “Non-Refundable.”
❌ Buyer’s remorse or change of mind.

3. How to Request a Refund

To request a refund, follow these steps:

  1. Contact the vendor within [X] days of receiving the item.
  2. Provide order details, including photos (if applicable).
  3. The vendor will review your request and respond within [X] business days.

4. Refund Processing

  • If approved, refunds will be processed via the original payment method within [X] business days.
  • HaitianBrew may assist in disputes if vendors fail to comply with their stated refund policy.

5. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card company—it may take time for the refund to be posted.
  3. If you still need help, email us at [email protected].

6. Shipping Costs

  • Return shipping costs may be covered by the vendor or the buyer, depending on the vendor’s policy.
  • Original shipping fees are non-refundable unless the vendor specifies otherwise.

7. Changes to This Policy

HaitianBrew reserves the right to update this policy. Changes will be posted on this page with an updated effective date.

8. Contact Us

For general refund inquiries, email us at [email protected]

Main Menu